🐾 Hand-drawn digital pet portraits — usually ready in 5-10 days 🐾
💕 Order your digital portrait with one of our adorable frames and receive the printed artwork for FREE! 💕

Shipping policy

Here's a shipping policy for your store:


Shipping Policy

Digital Products

All digital products are delivered electronically — no physical shipping required. Once your order is confirmed and payment is processed, you will receive an email containing three downloadable files:

  • 8K Resolution File – High-resolution image optimised for professional printing
  • PDF File – Print-ready format suitable for home or professional printing
  • PNG File – Optimised for sharing on social media platforms

Please check your spam or junk folder if you don't receive your email within a few minutes. If you experience any issues accessing your files, please don't hesitate to contact us.

 

Shipping Policy

Processing & Dispatch

All physical orders are carefully prepared and dispatched within 5 business days of purchase.

Delivery Times

Once dispatched, please allow 10–15 business days for delivery. Please note that delivery times may vary depending on your location and local customs processing.

Shipping Rates

  • 🇬🇧 United Kingdom – Free shipping on all orders
  • 🌍 International – A flat shipping rate is applied at checkout

International Orders

We are not responsible for any customs duties, import taxes, or fees that may be charged upon delivery in your country. These charges are the responsibility of the recipient.

Tracking

Once your order has been dispatched, you will receive a confirmation email. If you have any questions about your shipment, please don't hesitate to get in touch.